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Returns

Steven's Silkscreening and Embroidery, Inc. strives to ensure that all orders are completed in an accurate and efficient manner, with the highest quality.  Due to the nature of our business any decorated goods will be considered as a final sale, and there will be no return or exchange.  By submitting orders online or via telephone customers understand and acknowledge Steven's Silkscreening and Embroidery, Inc. may keep any information provided to us on file for any further purchase orders not paid per terms.  By placing an order customers agree that they understand the following: orders cannot be cancelled, all sales are final, and no returns, refunds, exchanges, or credits will be issued.

If a customer is disappointed by the merchandise produced by Steven's Silkscreening and Embroidery, Inc. for one of the following reasons: 1.) the blank item (excepting for items provided by the customer) is flawed or defective 2.) the quality of the decoration process is below a reasonable range of expectations or 3.) the design of the final product is different from the final design that was submitted by the customer.  In any of the preceeding instances returns, refunds, exchanges, and/or credits will be determined at the sole discretion of Steven's Silkscreening and Embroidery, Inc.   

All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.  Please contact us before shipping any return items at (630)553-7710, Steven's Silkscreening and Embroidery, Inc. will not be held responsible or liable for items shipped without contacting us prior to shipping.  

To return your items:

Send the package to:

Steven's Silkscreening and Embroidery, Inc. - Returns

1256 S. Bridge Street

Yorkville, IL 60560

 

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